RETURNS & REFUNDS:

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Returns: In the unlikely event that we have sent you a defective product, we will gladly exchange it with the same title at no charge. Requests for exchanges must be shipped within 5 (five) working days from the original receipt date of the product. Customer is responsible for shipping the defective item to our office. Please email info@subterracon.com.com to obtain a Return Merchandise Authorization before shipping your package. No requests for exchanges will be considered without prior authorization.

 

Refunds: Requests must be returned within 5 (five) working days from the date of receipt and merchandise must be unopened, undamaged, unused, and still in their original sealed plastic wrap. Please email info@subterracon.com to obtain a Return Merchandise Authorization before shipping your package. No requests for refunds will be considered without prior authorization.

 

Restocking Fee: A 20% restocking fee will be deducted from all authorized refunds. Delivery charges are not refundable.

 

Shipping: We recommend you use a traceable shipping service with appropriate insurance; we cannot be responsible for items which are lost while in transit to our office. After obtaining a Return Merchandise Authorization from us, please ship your return item(s) with a legible copy of your receipt to the address below.

 

DVD REGION ENCODING & VHS FORMAT

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Our DVDs are encoded for Region 1 (U.S. and Canada) and may not work on DVD players in other countries. If your purchase is for use outside of Region 1, please check your DVD player’s manual; some DVD players sold internationally are region free and/or can be adjusted to play different formats.

 

Our DVDs are in the NTSC format and will not work on most players in countries that use PAL, SECAM, or other video formats. Please check your machine’s manual.

 

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WHY ARE EDUCATIONAL/INSTITUTIONAL EDITIONS MORE EXPENSIVE THAN HOME USE VERSIONS?

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The products in our Educational, Library and Institutional division are used by organizations and sell in relatively small numbers. To recoup the significant production costs and to help support our future independent filmmaking, we must charge a higher price per title. The price also includes educational rights, which are more extensive than those granted with home use sales and benefit a larger constituency.

 

Thank you for supporting independent media.

 

Subterracon Films

PO Box 12315

Richmond, VA 23241